The eOtinish platform is designed to digitize the process of submitting appeals from individuals and legal entities to government agencies, with the ability to track status, evaluate processing quality, and file complaints if necessary. The service is available via both the web interface and the eGov Mobile app, providing citizens with a convenient and fast way to interact with the government.

Moreover, eOtinish is integrated into the “Digital Family Card” analytical case of the Smart Data Ukimet project, enabling the analysis of appeals from individuals and legal entities by region to identify social support needs and deliver proactive public services.