National Information Technologies JSC has expanded the functionality of signature authority delegation for organizations. Now, the head of a legal entity managing residential property assets may delegate the authority to approve residence registration applications to an authorized employee.

The solution is particularly relevant for organizations that manage dormitories or service housing. In particular, this applies to higher education institutions, academies, and public institutions that regularly process a large volume of residence registration requests.

Previously, public services requiring confirmation from the organization as the property owner could only be signed by its head (in this case, rectors), which often led to significant delays. The update allows these responsibilities to be delegated to an authorized employee, thereby accelerating the processing of citizens’ requests.

"We not only introduce new digital services, but also continuously enhance existing public services based on user feedback. This functionality was introduced following a request from one of the country’s higher education institutions (Nazarbayev University) where the need to delegate signing authority was identified in order to speed up the processing of students’ dormitory residence registration applications. In response to this request, we introduced a mechanism that helps accelerate the residence registration process not only for students, but for other applicants as well”, said Daulet Bekmanov, Chairman of the Board of National Information Technologies JSC.

To access the public service “Residence Registration”, an employee must have a digital signature (DS) with the status “Employee with Signing Authority”. Once the authority has been confirmed, the employee will be able to independently confirm residence registration applications on behalf of the legal entity. Notifications in the “Personal Account” section of the eGov.kz portal are available to both the head of the organization and the authorized employee. This helps speed up request processing and reduces the risk of delays in registration confirmation.

The functionality was introduced by National Information Technologies JSC following the transition of the residence registration service to an online format, based on the practical use of the service by both individuals and legal entities.