The e-Government Portal (Egov.kz) was launched in April 2006. At the initial stage, the website provided only information on public services. Over the years, the website has been transformed, work has been carried out to launch socially significant services and payment services on the e-Gov Portal. Apart from personal data, "Military Service Status", "Electronic Health Passport", "Employment", "Electronic House Register" sections and other information about the user are available at Personal Account.

Purpose: reducing the corruption factors when delivering public services to the population by excluding the interaction of citizens with government agencies and by increasing the transparency of the activities of government agencies and reducing the red-tape when citizens and business structures request public services. The idea is to switch to the provision of composite services based on the one stop-shop principle, i.e. when only one request from a user is needed to get services online with no need to visit several departments and when proactive service mechanisms are available, which means that there is no need to apply for the services at all.

Advantages: online delivery of public services has a number of undeniable advantages. First of all, it saves time and resources. Secondly, it is convenient and easy for people both from rural areas and cities as well as outside the Republic of Kazakhstan to obtain public services. Every year, new socially significant public services are automated on the e-Gov Portal for the convenience of citizens.

Achievements: in 2019, on the 25th Anniversary of Kaznet, the e-Gov Portal became the winner of the "Best State Online Project" award. Pursuant to the National Action Plan for the implementation of the Address of the Head of State to the People of Kazakhstan as of October 5, 2018 "Increasing the welfare of Kazakhstanis: increasing incomes and quality of life" for the transfer of public services to electronic format, more than 90% of public services on the e-Gov Portal were automated.

The Project Objective:

The UPBIRP Project objective is to implement a comprehensive service to furnish with a platform for publishing the information content of the public bodies.

• Concentration of all public bodies information and services in a single convenient and accessible interface, including the one adapted for mobile devices;
• A single repository of the digital content, public services and useful information;
• Ensuring information security in accordance with the Single information and communication technologies and information security requirements;
• A three (3) languages structure provision of the official, relevant and reliable content for Internet users.

Website: www.gov.kz

The e-Government Gateway is an information system intended for integration of state and non-state information systems (through e-Gov External Gateway) within the framework of e-Government.

The Project goal: to ensure integration of e-Gov informatization objects pursuant to the Law of the Republic of Kazakhstan "On Informatization" as of November 24, 2015 No. 418-V.

Purpose: used to optimize the information exchange between information systems of government agencies and information systems available on the Internet through e-Gov External Gateway.

Integration of information systems is performed according to the Rules for integration of e-Gov informatization objects approved by the Order of Acting Minister of Information and Communications of the Republic of Kazakhstan as of March 29, 2018 No. 123.

The e-Government Gateway was launched in 2009.

If previously one had to visit a bank, today services can be paid online via the following options:

• Payment for tax and other mandatory payments to the budget using e-Gov portal, mGov web-application,Taxpayer`s Account,CSC IIS, e-Licensing national database, Judicial Account, State Assets Register web-portal of State Property and Privatization Committee under Ministry of Finance of the Republic of Kazakhstan and other government agencies` information systems, second-tier banks, “KazPost” JSC and online requests;
• Service for paying of fines for traffic and administrative violations;
• Service for paying for public utility services in Almaty and Astana;
• Service for paying for mobile communication;
• Service for replenishing deposit/credit account in “ZhylStroiSberBank Kazakhstan” JSC;
• Service for repaying of debts on enforcement proceedings in “KazPost” JSC.

32 second-tier banks and “KazPost” JSC are connected to e-Gov Payment Gateway services. Interaction of e-Gov Payment Gateway with government agencies` information systems is performed in compliance with the following documents:

• The Rules of e-Gov Gateway and e-Gov Payment Gateway Integration with Information Systems, which were approved by the Resolution of Acting Minister of Investment and Development of the RoK as of January 28, 2016, No. 104;
• The Rules of Providing Information to Government Agencies and Courts Regarding the Payments and Transfers Made, Especially On the Ones Connected With Paying to the Budget; Allocation of Mandatory Pension Contributions, Mandatory Professional Pension Contributions, and Paying for Public Services, which were approved by the resolution of Minister of Information and Communication of the RoK as of December 9, 2016, No. 276.

A notary public is a person certifying documents and transactions. The citizens of the country apply to a notary public for a vast number of issues, for instance to certify a copy of the diploma, documents when traveling abroad, when buying or selling an apartment, drawing up an inheritance. If previously citizens spent a lot of time collecting the necessary certificates, searching for the nearest notary public office, obtaining the necessary documents, now, with introduction of the "e-Notary" system, a lot of time was saved for both citizens and notary publics.

• Over 104 million notarial actions (aside from copies);
• 1 188 695 inheritance cases

Speed and efficiency: Reduction of number of documents requested from citizens and verification of their authenticity. The e-Notary system is integrated with other state information systems and databases. It is integration that helps notary publics in Kazakhstan to request information about individuals, legal entities and real estate online when performing notarial actions.

Transparency: All the notary public actions, all transactions and requests for information are recorded in the system.

Optimization of work for notary publics: The system maintains an electronic register of all notarial actions performed, and this makes it easy to find the necessary information. The system generates notary publics` reports submitted to the Notary Chamber automatically.

Quality of work: The portal regularly publishes instructions on how to work with the e-Notary system.

User-friendliness:On the homepage of the portal, citizens can find information about all the notary publics in the region, their addresses and contact details, information about their licenses.

Accessibility: Using the system, citizens of the Republic of Kazakhstan can familiarize with a legislative framework that regulates notarial activities, as well as contacts of territorial chambers and justice bodies in charge of notary issues in the country.

Elimination of barriers and bureaucracy: Currently, in order to process most transactions, notary public clients in Kazakhstan do not need to present such documents as an address certificate, certificate of real estate, certificate of no criminal record and legal capacity. It is enough to have only a national ID card with IIN. This became possible thanks to the e-Notary system, which interacts with various systems and databases.

Security when making transactions: Thanks to the e-Notary system, citizens of the Republic of Kazakhstan can be sure that if they applied to a notary public, no illegal and fraudulent transactions will be made. For example, when making a real estate purchase and sale transaction, a notary public can verify the authenticity of a seller's documents and his/her rights to real estate, as well as make sure that there are no encumbrances or arrest on it.

Convenience: You can register the rights to real estate directly from the notary public office. Immediately after acquisition of real estate, citizens can register their rights to it without contacting other authorities. After concluding a contract between the parties for real estate, a notary public using the e-Notary system, sends a request for registration of rights to real estate to a government agency.

Website

Pursuant to Article 24 of the Law of the Republic of Kazakhstan as of July 5, 2018 No. 176-VI "On Advocacy and Legal Assistance", National Information Technologies JSC developed the information system called "e-Zan Komegi" Unified Information System of Legal Assistance (hereinafter: e–Zan Komegi).

The purpose of the e–Zan Komegi project is to provide citizens with qualified online legal assistance, automate legal activities as well as activities of legal consultants.

Advantages of e–Zan Komegi:

• providing citizens with effective legal assistance at the consultation stage through entering data on individuals and legal entities through e–Zan Komegi;
• providing lawyers and legal advisers with state-of-the-art tools for verifying data on individuals and legal entities in the course of legal proceedings;
• accelerating evidence collection when one performs duties as a defense attorney or representative;
• automating delivery and accounting of state guaranteed legal assistance online;
• enabling courts and law enforcement agencies to check the status and authority of lawyers and legal advisers online;
• maintaining the membership register in the Chamber of Legal Advisers;
• capability of obtaining an extract from the electronic register of legal advisers;
• capability of obtaining an extract from the register of self-regulating organizations on the accepted notification on the beginning of self-regulating organization activities established based on mandatory membership (participation);
• informational interactions on requests for information to government and non-government organizations required for execution of legal activities as well as activities of legal advisers;
• maintaining web-portals of the local Bar Council and Chamber of Legal Advisers;
• legal reference system containing a set of legal information that enables quickly finding the best solution to any problem related to legislation, as well as analyzing large amounts of information.

The "e-Licensing" IS state database was designed to automate licensing processes, issuance of permits and ensure an effective, transparent mechanism of information interaction between government agencies, i.e. licensors and business community of the Republic of Kazakhstan. The system was implemented under the Program for creation and development of e-Government in the Republic of Kazakhstan and state program for accelerated industrial and innovative development of the Republic of Kazakhstan for 2010-2014.

Implementation of the "e-Licensing" IS state database project was carried out in two stages within 7 years:

1st stage: 2008 - 2012 - automation of licensing processes;

2nd stage: 2012 - 2014 - automation of permits.

Since 2015 to date, maintenance and update of the "e-Licensing" IS state database has been carried out.

The e-Licensing portal (http://elicense.kz) provides individuals and legal entities (citizens and organizations) with the following capabilities:

• provision of information on the procedure for obtaining a license and permits, familiarization with qualification requirements and the list of required documents pursuant to laws and regulations;
• submission of an electronic application for receipt, re-issuance of a license and permit. Thus, due to integration and optimization, there is no need to submit an organization's statutory documents, identity documents of an applicant, and other information that can be obtained from the state information systems;
• electronic payment of the state fee through e-Gov Payment Gateway when submitting an application for a license and an appendix thereto, as well as permits;
• reduction of the amount of documents required for obtaining a license and permits;
• control of the terms and statuses of consideration of electronic applications;
• monitoring of application processing process and in case of refusal, capability to obtain a substantiated refusal pursuant to laws ands regulations of the Republic of Kazakhstan;
• obtainment of public service delivery result online, also licenses and permits issued based on applications submitted in paper or through CSC are stored on the portal in electronic format;
• storage of electronic documents in a personal account;
• provision of reports on licenses to a government agency in electronic form;
• verification of a license and permits validity on the public domain website.

In 2011, the status of electronic and paper licenses has been equated, and since 2012, a legislative requirement for issuing licenses only in electronic form has been introduced, which ensured 100% participation of government agencies and allowed the second stage of the project to begin, which was development of a system for converting permits into electronic format.

To date, due to optimization and reduction of the number of permits and licenses by government agencies, 434 automated services are available on the "e-Licensing" IS state database (84 - licenses, 297 - permits, 52 - notifications, 1 - SPP certificate). Since the beginning of automation, the following amounts of documents were issued: licenses - 609,741; permits - 10,007,839; notification - 3,132,077.

Achievements:

On May 13, 2013, the results of the WSIS Project Prizes 2013 international competition, which was held within the framework of the World Summit on the Information Society, were announced in Geneva. Electronic licensing system of the Republic of Kazakhstan (www.elicense .kz) became the best project in the "e-Business" category. The success story of the project was published on the official resource of the International Telecommunication Union.

Since January 2014, due to optimization of the licensing process, submission of applications for all types of licensing in declarative form - "information forms" has been launched. That is, this form enables applicants to fill-in the information manually and reduces the number of documents that need to be attached.

In July 2022, a capability was automated to use a one-time code in the "e-Licensing" IS state database for individuals.

In July 2022, work was carried out on a new authorization/registration method in the "e-Licensing" IS state database under integration between the "e-Licensing" IS state database and mGOV through connection to the services published on Smart Bridge.

Automation of new capability to authorize and sign the service by QR code.

In November 2022, work was carried out in the "e-Licensing" IS state database to launch a new authorization/registration method by scanning a QR code through mobile device (smartphone) under integration between the "e-Licensing" IS state database and mGOV through connection to the services published on Smart Bridge.

“E-Sapa” information system for registration of ethyl alcohol and alcoholic products and Information system for registration of certain types of oil products

Under the Resolution of Government of the Republic of Kazakhstan as of December 31, 2015 No. 1177 “On assignment of operator for control registration devices in the field of ethyl alcohol and alcoholic products production and also in the field of oil products production and turnover”, National Information Technologies JSC was assigned an operator for control registration devices (hereinafter CRD).

The main objective of “E-Sapa” information system for registration of ethyl alcohol and alcoholic products and Information system for registration of certain types of oil products is to provideState Revenue Committee under Ministry of Finance of the Republic of Kazakhstan and its local branches with effective tools to control and monitor ethyl alcohol and alcoholic products production, including production and turnover of certain types of oil products online.

The major tasks:

1. Registration of ethyl alcohol and alcoholic products production as well as production and turnover of certain types of oil products;

2. Forwarding of data from CRD installed at alcohol plants, oil refinery plants, low-power oil refinery plants, petroleum depots and petrol stations to State Revenue Committee under Ministry of Finance of the Republic of Kazakhstan.

The e-government mobile application «eGov Mobile» is an updated eGov.kz ecosystem for the provision of public services and services to the population through mobile communication devices.

The mobile application allows you to use the digital signature as conveniently as possible by linking the existing digital signature to a four-digit PIN code and the built-in biometrics of your device (Face ID, Touch ID). Having done this once, you cannot be distracted by choosing an EDS and entering a password when logging in and receiving services.

By logging in to the mobile app, you will receive a wide range of services:

• Quick access to Digital Documents;
• Quick access to service lists;
• QR and CROSS - signing;
• Life situations;
• A personal account with information about the address of your residence, available real estate, car, etc.;
• A catalog of services that includes government services, information services, payments and notifications;
• Signing of electronic documents using PUSH notifications;
• Mobile electronic services via SMS messages.

By means of SMS messages, it is possible to use the following functionality:

• Proactive services;
• SMS notifications for various events, including notifications about the status of applications;
• Assessment of the quality of services.

To view personal data in eGov mobile, a personal account has been developed, where personal information from various state databases on family, personal documents, social status, pension savings, employment, business, my cards, information about cars and real estate, land plots, administrative fines, etc. is displayed. Information about the validity period of the EDS is also available. Application settings, frequently asked questions, virtual assistant, contact us, report an error are also available here.

The e-government mobile application «eGov Mobile» is available for download on Google Play (required Android version 5.0 or later), AppGallery, AppStore (required iOS version 11.3 or later).

Pursuant to the Clause 108 of the "Action Plan of the Government of the Republic of Kazakhstan for 2018" as of January 19, 2018 No. 6-r, work is in progress to implement the information and communication service called “Smart Data Ukimet” designed for collection, storage and comprehensive analysis of data accumulated in government agencies` information systems.

The process of connecting 57 databases of government agencies` information systems (MNE RK, MLSPP RK, MH RK, MF RK, MDDIAI RK, MJ RK, MES RK, MIID RK, Akimat of Almaty) has been implemented. Thus, 57 regulations on interaction with government agencies were signed.

Analytical solutions within the framework of Data Driven Government were demonstrated to the Head of State on September 6, 2021 at the office of the Digital Government of the Republic of Kazakhstan. The analytical case "Monitoring the effectiveness of anti-COVID-19 measures" was selected for demonstration by B. Mussin, Minister of Digital Development, Innovations and Aerospace Industry of the Republic of Kazakhstan.

Along with the Ministry of Digital Development, Innovations and Aerospace Industry of the Republic of Kazakhstan, assistance is provided in the implementation of analytical cases to provide the Government with objective analytical data in order to promptly provide anti-crisis measures of state support in a state of emergency.

Рurpose: The Smart Data Ukimet project provides government agencies with an analytical platform for making effective data-driven management decisions.

Проект «Smart Bridge» (Display of Services) - project is a facilitated integration process between the information systems of state bodies and private sector.

The project was put into operation on December 20, 2019.

The purpose of the Smart Bridge project (Display of Services) is as follows:

• facilitating organizational procedures related to integration/interaction of government agencies with business and developing a competitive environment.

The Display of Services platform provides solutions to the following tasks:

• creation of a single catalogue of services available at the information systems of government agencies and private sector with technical description of each service and contact details of a service owner and an information system developer;
• automation of the processes for obtaining access to services published on the Display of Services portal through e-Gov Gateway;
• automation of the process for creating new information services in information systems through connectors (service constructor).

The Smart Bridge (Display of Services) Portal website: sb.egov.kz.

The development of Open Government began in 2013. Today, Open Government is developing further under implementation of the Fifth Institutional Reform on the Formation of an accountable state, including the implementation of 94th and 96th steps. The Law of RK "On Access to Information" as of November 15, 2015 and the Law of RK "On Informatization" as of November 24, 2015 were adopted.

Open Government comprises: Open Data; Open Laws & Regulations; Open Dialogue; Open Budgets and Assessment of the Government Agencies Efficiency.

Open Data portal – is a platform where public data of government agencies is published in machine-readable format, which allows the public to receive reliable open data from information holders in a convenient form, including for the purposes of re-use.

Open Laws & Regulations portal - is a single platform for discussion of draft laws and regulations. Everyone can express their opinion and take part in the development of laws and regulations.

Open Dialogue portal - is a platform for establishing effective feedback between government agencies and society.

The portal includes:

• Blogs of heads of organizations;
• online conferences;
• "Polls" system.

Open Budgets portal - was launched to facilitate citizens' understanding of "budget" in the state and to promote the development of an active civic position through public control over budget spending.

Assessment of the Government Agencies Efficiency - is a portal aimed at strengthening interaction between citizens and the government, which contains information on the assessment of the government agencies efficiency as well as reports on the achievement of target indicators of strategic plans and programs for the development of territories.

National Certification Authority of the Republic of Kazakhstan (hereinafter: NCA of RK) is a certification authority providing digital signature tools and registration certificates to individuals or legal entities for generation of electronic documents in state and non-state information systems. The purpose of NCA of RK establishment was to provide reliable authentication and digital signature means to legal entities and individuals of the Republic of Kazakhstan.

NCA of RK was put into commercial operation on October 29, 2008.

The purpose of NCA of RK establishment was to provide reliable authentication and digital signature means to legal entities and individuals of the Republic of Kazakhstan.

With the aim of preventing the spread of coronavirus infection in the country, the public service was launched on March 16, 2020 at e-Gov Portal called “Issuance of digital signature remotely”, the service eliminates the need to visit CSC and operates via video identification based on Digital ID technology.

A testing completion act was received certifying NCA of RK compliance with information security requirements as of October 7, 2020.

At the moment, 1516 information systems have received a developer kit for further integration with NCA of RK.

Website: http://pki.gov.kz

Certification Authority of the government agencies of the Republic of Kazakhstan (hereinafter: CA GA of RK) is a certification authority servicing government agencies, officials from government agencies in information systems and other state information resources of government agencies of the Republic of Kazakhstan.

CA GA of RK was put into commercial operation on May 29, 2007.

A mobile workplace of a civil servant has been implemented on a tablet with capability of signing electronic documents from the Single e-Workflow System using registration certificates obtained at CA GA of RK.

Внедрено программное обеспечение, позволяющее подавать государственным служащим ЦГО и МИО онлайн заявления на выпуск\отзыв регистрационных свидетельств УЦ ГО, при помощи веб-интерфейса.

Software has been implemented that enables civil servants from central government agencies and local executive bodies to submit online applications for issuance/revocation of CA GA registration certificates using the web-based interface. A testing completion act was received certifying CA GA of RK compliance with information security requirements as of October 7, 2020.

Website: http://ucgo.gov.kz

Root Certification Authority of the Republic of Kazakhstan (hereinafter: RCA of RK) is an information system designed to build a hierarchy model of interaction between certification authorities of the Republic of Kazakhstan, build a system of trust to public keys used to verify digital signatures, protect communication channels (key encryption) and authentication in electronic document management systems, e-commerce, trade, etc., requiring guaranteed protection of electronic transactions and access to data via the Internet and other networks.

RCA of RK is intended to build a hierarchy model of interaction between certification authorities of the Republic of Kazakhstan.

RCA of RK was put into commercial operation on March 30, 2011.

A testing completion act was received certifying RCA of RK compliance with information security requirements as of October 7, 2020.

Accredited certification authorities:

1. Certification authority of Kaspi Bank JSC;
2. Certification authority of First Credit Bureau;
3. Certification authority Freedom Finance Bank JSC;
4. Certification authority of Halyk Bank JSC;
5. Certification authority of Business & Technology Services LLP;
6. "Gamma Technologies" LLP Scientific Research Laboratory;
7. National Certification Authority of the Republic of Kazakhstan
8. Certification authority of government agencies of the Republic of Kazakhstan;
9. Certification authority of Sberbank JSC;
10. Certification authority of Eurasian Bank JSC;
11. Certification authority of BTS Digital;
12. Kazakhstan Center for Interbank Settlements of the National Bank of the Republic of Kazakhstan
13. Certification authority of Bank Home Credit JSC;
14. Certification authority of CenterCredit JSC;
15. Certification authority of Forte Bank JSC.

Website: https://root.gov.kz/

Trusted Third Party of the Republic of Kazakhstan (hereinafter: TTP of RK) is an information system confirming the authenticity of foreign digital signatures and digital signatures issued on the territory of the Republic of Kazakhstan under the framework of cross-border interaction. Currently, TTP of RK is undergoing interstate testing.

A software and hardware complex verifying the authenticity of foreign digital signatures and digital signatures issued on the territory of the Republic of Kazakhstan under the framework of cross-border interaction.

TTP of RK was put into commercial operation on November 19, 2015.

Current areas of TTP of RK operation:

1) EEU IS;

2) Electronic public (municipal) procurement;

3) Regional commonwealth in the field of communication;

4) Information exchange between TTP of RK and TTP of foreign states.

Website: http://dts.gov.kz.

Objective: Government Agencies` Intranet Portal (GAIP) involves development of single information environment and automation of government agencies` business processes.

GAIP`s tasks and areas:

• creation of a tool for the development of civil service`s corporate culture;
• facilitation in networking between government employees from different agencies;
• knowledge sharing within agencies and between government agencies and, therefore, improving the quality and efficiency of government employees` performance.

GAIP`s major business processes:

• Coordination of the Republic of Kazakhstan’ draft laws and regulations;
• Monitoring of execution of governmental action plans, including government agencies` operation plans;
• Monitoring of the number of government employees ;
• Reminders on the supervised orders given by Presidential Administration and Prime Minister`s Office to government agencies;
• Joint documentation work online;

GAIP`s supplementary services:

• Integrated e-mail;
• “Standards” Database;
• “Documents` Library” Database;
• “Legislation” Database;
• Kazakh-Russian-English dictionary;
• Notice board;
• Calendar with capability of planning the tasks;
• Informers reflecting news feed;
• Instant messaging;
• Kazakhstani government agencies` directory;
• Polling/surveys;
• Forum.

GAIP IS interoperates with the following information systems:

1. Single e-Workflow System;
2. Presidential Administration`s External Web-Portal IS;
3. Government Agencies’ Certification Authority;
4. Integrated e-Postal System;
5. “Adilet”- database of Kazakhstani laws and regulations;
6. “National registry of electronic information resources and information systems” IS and “Depository of software, software codes and technical standard documentation”;
7. “Informatization Knowledge Database” architectural portal;
8. “e-Kyzmet” IS;
9. “Legal Monitoring of Laws and Regulations” subsystem in Ministry for Justice of the RoK corporate portal.

Today, all central government agencies, committees, local bodies and 16 local governments, including those in Astana and Almaty, are connected to GAIP

INDB is an integrated system for registration and storage of data on individuals of the Republic of Kazakhstan that is sufficient for identification and determination of civil status.

INDB objective: submitting the data on individuals, with individual identification number indicated, to Kazakhstani government agencies` information systems, in particular, introducing the single logic for the entire individuals` registration system to Civil Registry Office branches, documentation, social insurance, healthcare, and pension support, as well as to tax offices, etc.

INDB purpose: informational resources` integration of official systems that register individuals within their competence and in accordance with the Republic of Kazakhstan legislation, and also ensuring saving funds in further development of all departmental systems.

INDB tasks:

• migrating to the integrated system of individuals` registration based on introducing individual identification number (IIN);
• addressing the problem of incompatibility between the existing departmental systems and those under development; creating the background for the development of National Registers of the Republic of Kazakhstan;
• updating the government agencies` databases and preventing data duplication.

December 13, 2007: Act on commissioning of INDB to commercial operation was signed.

INDB is integrated with 140 information systems of organizations and state bodies of the Republic of Kazakhstan.

«Legal Entities» National Database (hereinafter – LE ND) is designed to maintain the national register of business identification numbers and ensures the assignment of BIN to legal entities, branches and representative offices in cooperation with LE ND and departmental systems Of the Committee on statistics of the Republic of Kazakhstan and the state revenue Committee of the Ministry of Finance of the Republic of Kazakhstan.

Project implementation period:

2003-2007 year – creation, implementation and commercial operation start-up;

2008–2009 year – system maintenance;

2009-2010 year – trial operation and implementation of the upgraded system;

2011 – commercial operation, maintenance of modernized IS at the present time;

Objectives of the project LE ND:

• The implementation of the registration and business identification numbers;
• Automated collection, storage and processing of information in order to provide relevant and reliable information about legal entities, branches, representative offices;
• Unambiguous identification of legal entities by means of BIN;
• Integration of information resources belonging to different departments in terms of identification of legal entities;
• Creation of a centralized database that stores and provides up-to-date and reliable information about legal entities;
• Suppression of the facts of illegal registration of « pseudo-enterprises» by means of verification of submitted registration information with the data of the state-owned database «Individuals»;
• Suppression of the facts of registration of legal entities, the participant of which is the head or the founder of an inactive legal entity;

LE ND is integrated with 52 information systems of organizations and state bodies of the Republic of Kazakhstan.

The Project objective: Creating an integrated database of real estate, of titles and encumbrances to real estate, technical and cost characteristics thereof, and ensuring interoperability with the government agencies concerned.

Project implementation terms:

• 2004-2008: Creation and implementation
• 2009-2010: System update
• 2011: Trial operation of the upgraded system
• 2012 to the present day: Commercial operation

RER NDB purpose: ”Real Estate Registry National Database” information system is intended for automated capturing/entering, processing, updating, storing and analyzing the data in the field of state registration and recording titles to real estate based on up-to-date information technologies and computer hardware, and for providing such information to public administration bodies and to other stakeholders in order to address the tasks of improving the efficiency of real estate management processes reasonable market use thereof.

RER NDB project tasks:

• maintaining the single automated recording of titles to real estate items, as well as rights for use or management thereof;
• ensuring the creation of governmental information resources (central database) of real estate and rights thereto, and integrating the information resources owned by various agencies;
• ensuring the completeness and validity of information on the recording items in order to improve the public administration efficiency;
• providing the law enforcement and control authorities with complete and valid information so as to assist them in ensuring real estate owners’/users’ compliance with the applicable legislation;
• interchanging electronic data with departmental information systems involved in creating, recording, maintaining inventory, assessing the cost, recording the rights/title, performing taxation, management and administration of real estate;
• enhancing the IT service and reducing the labor effort/time wasting in registering or changing the characteristics of real estate items and rights/titles thereto.

RER NDB was integrated with 65 information systems of organizations and state bodies of the Republic of Kazakhstan.

Civil Registry Office Information System is aimed at registering Kazakhstani citizens` acts of civil status regarding certain events (birth, death, marriage/divorce, adoption, paternity testing and changing of name/surname). Data on birth or death is transferred to Individuals Database.

Civil Registry Office IS major function: recording, registering, processing and storing vital records of Kazakhstani citizens regarding the registration process of applications and requests by Civil Registry Office, performing various logical tests during registration and preparation of consolidated reports with a breakdown by various periods of time.

Civil Registry Office IS’ major purpose: providing the required informational support and automated technology for addressing the tasks of Kazakhstani citizens` civil acts registration.

Timeline:

• August 13, 2007: commissioning to commercial operation the functionality of birth registration in Civil Registry Office IS;
• April 14, 2008: functionality for registration of vital records on adoption, paternity testing, changing of name/surname;
• May 1, 2008: functionality for registration of vital records on death;
• June 1, 2008: functionality for registration of vital records on marriage/divorce.

Civil Registry Office IS is integrated with 21 information systems of organizations and state bodies of the Republic of Kazakhstan.

Interoperability regulations were approved with each government agency under trial operation based on which the systems are integrated with each other.

On March 6, 2019, National Information Technologies JSC (hereinafter: NIT JSC) established the Security Operations Center (hereinafter: SOC) based on the license No. 72 issued by the National Security Committee of the Republic of Kazakhstan.

The Security Operations Center of NIT JSC – is a close-knit team of professionals, consisting mainly of analysts, operators and information security engineers, which regardless of the time of day, ensures 24/7 information security of e-Gov information and communication infrastructure as well as government agencies` information systems connected to SOC.

SOC tasks:

• round-the-clock monitoring and detection of information security incidents;
• response to information security incidents;
• provision of uninterrupted receipt and storage of log events, as well as their transfer to the National Coordinating Center for Information Security (hereinafter: NCCIS);
• identification of IS vulnerabilities, penetration testing of customers` servers and infrastructure;
• analysis of the source code;
• provision of the detailed reports on the work done by SOC to customers;
• provision of recommendations to customerw to ensure information security and minimize possible risks.

Advantages of SOC under NIT JSC:

• round-the-clock operation of SOC (24х7х365);
• placement of SOC information security systems and infrastructure in the Server Center of government agencies, which results in a high level of fault tolerance, as well as confidentiality, availability and integrity of customer data;
• availability of access to the Single Government Agencies` Intranet (hereinafter: GAs` Intranet), which makes it possible to arrange a reliable and secure connection of customers` informatization objects to SOC through the available communication channels of GAs` Intranet;
• availability of international certificates: ISO/IEC 27001 Information Security Management System and its integrations with ISO 9001Quality Management System and ISO/IEC 20000 Service Management;
• close interaction with NCCIS, including on the issues of monitoring the provision of protection and safety to ensure functioning of informatization objects;
• proven experience in connecting complex and critical informatization objects of various government agencies such as the Ministry of Finance of the Republic of Kazakhstan, the Ministry of Justice of the Republic of Kazakhstan, the Ministry of Digital Development, Innovations and Aerospace Industry of the Republic of Kazakhstan and so on to SOC.

The “Technical Inspection” integrated information system was created for the information on all facts of undergoing technical inspection to be maintained in centralized, reliable, and timely manner, so that to minimize the causes for traffic accidents and consolidate all technical inspection centers throughout Kazakhstan.

Technical inspection can be undergone in any authorized TIC in the Republic of Kazakhstan.

Benefits for government:

Ensuring public safety

The system is integrated with the law enforcement bodies’ database, which allows the policemen’s verifying the fact of undergoing the technical inspection via the terminals installed on the police cars and at the checkpoints. A variety of reporting that contains all history data enables analyzing the situation with the entire motor vehicle fleet across the country.

Transparency of operation of technical inspection stations and the diagnostic cards

All technical inspection centers are connected to “Technical Inspection” IIS that allows automatically capturing on the server the data on technical inspection results. There is no risk of human errors or entering incorrect data.

Benefits for vehicle owners:

Information accessibility

Using the System, the updated status and the fact of compulsory technical inspection being undergone may be checked online. This provides certainty as to vehicles’ serviceability status thanks to the thorough, prompt and reliable information on vehicle’s roadworthiness.

Personal safety and money-saving in purchasing a car

In the “Technical Inspection” IIS, the detailed information is maintained on vehicles’ statuses in Kazakhstan. The unified form for vehicles inspection results contains the control/diagnostics equipment’s measurement parameters and the diagnostic card with photo.

Time saving

Thanksto “Technical Inspection” Integrated Information System, the use of paper-based inspection stickers was canceled.

The information system "Regional gateway of e-Government" is aimed to deliver local governments' e-services to citizens through integration of akimats' information systems with e-Government components.

Implementing the typical solution will enable unifying akimats' activities on service delivery to citizens, introducing the uniform service delivery standard, the uniform application forms, and the uniform mechanism for service delivery, which would enable:
1) simplifying the process of service delivery to citizens and businesses;
2) shortening the gathering documents process and the number of queues;
3) ensuring the transparency of e-service delivery business process through notifying the applicants of the statuses of services;
4) enlarging the number of services delivered to citizens in electronic format.

Through the System, the socially important services have been implemented, such as: "Inclusion of pre-school age children in waiting list for kindergarten"; "Registering and queuing the citizens in need for housing from public housing fund"; and the most popular public services and functions of education departments, archives, housi9ng and utilities sector, employment and social programs, and internal policy departments.

The project`s indicators in 2016:

• 99% coverage of all cities and regions of the Republic of Kazakhstan;
• 17 public services and 5 services, 2 republican-wide e-registers operate (e-Register for Custody and Guardianship, e-Register for Private Subsidiary Farm;
• within 10-months of 2016, 1,946,600 local governments` public services have been delivered via the regional e-Gov Gateway (which is 42 % more as compared to 2015), among which e-Gov Portal amounted to 46%, Citizen Service Center – 34% and local governments – 20%.

Improvement of efficiency and transparency for government agencies` documentation management through unification of departmental and interdepartmental technological processes of documentation support:

• reducing delivery time for electronic documents;
• reducing time for registration and search of documents;
• arranging business processes for the documentation management of the Republic of Kazakhstan;
• guaranteed delivery of electronic documents (electronic notification on delivery is sent to a sender).

The number of electronic documents sent through SEWS by central and local executive bodies is 80.34 % and 79.90 % respectively.

In order to implement Clause 62 “Transfer of government agencies to cloud workflow” of Action Plan for implementation of “Digital Kazakhstan” State Program approved by the Decree of the Republic of Kazakhstan as of December 12. 2017, 65 government agencies (24 central ones, 38 committees, 1bureau, 2 bodies under Property Management Directorate of RK), 280 local branches of government agencies, 2 local executive bodies were transferred to cloud workflow until March 18, 2021.

Number of users connected to cloud workflow exceeds 17 000.

Currently, transfer of all the government agencies to cloud workflow is in progress.

«Residential Address Registry» Information System (RAR IS) is an integral part and one of the basic components in e-Government of the Republic of Kazakhstan.

Major objective: Creating an integrated registry of addresses of real estate items in Kazakhstan’s territory.

Goal: Providing government agencies’ information systems with information on administrative-territorial units and parts thereof, as well as with information on location of the registered real estate items in the territory of the Republic of Kazakhstan, and adjusting the real estate items’ address data to a common format.

The Information System’s purpose is as follows:

• providing government agencies’ information systems with complete, reliable, and prompt information on residential addresses;
• maintaining the residential address information updated;
• enabling maintenance of history of changes in addresses;
• accelerating the processes in persons’ receiving information on real estate items’ addresses when obtaining public services.

Public service:

“Issuance of certificate stating the real estate item’s address in the territory of the Republic of Kazakhstan”. The service is rendered via the e-Government Portal and in “Government for Citizens” Public Corporation.

Major stages in the System’s evolution:

• 2004: the start of developing the system based on National Program for Building up e-Government of the RoK approved with Decree by President of the RoK as of11.2004 No. 1471 “On National Program for Building up e-Government in the Republic of Kazakhstan, 2005-2007”;
• 2007 – launching the system to commercial operation;
• 2012 – upgrading the system in terms of migrating to centralized architecture;
• 2013 – the start of providing address data to government agencies’ information systems and national databases;

The system users:Local government agencies at regional, town, and district levels (commissions on name-study, architecture & urban redevelopment departments), staffs of Statistics Committee in Ministry of National Economy, Republic of Kazakhstan.

RAR IS is integrated with 40 information systems of organizations and state bodies of the Republic of Kazakhstan.

Currently, GI infrastructure looks as follows:

• Landline segment of GI covering the distributed fiber-optic network in Nur-Sultan city, and also the urban networks in region center cities and in Almaty.
• Urban networks are using the IP/MPLS technology at the speeds of: 1Gbps to each subscriber (government agency); up to 40Gbps of the core’s internal capacity in Nur-Sultan; and 10Gbps in region center cities.

Technical solution for network construction complies with the following criteria:

• high network reliability level no less than 99.95%;
• assurance of network resources` high security;
• maintenance of services delivery quality and service level management;
• control over network resources and planning the utilization thereof.

MPLS technology was chosen as a major technology for government agencies` data transmission. Based on this technology, each government agency obtains a distributed isolated network.

Space segment of Government Intranet encompasses region and district center cities/towns of the Republic of Kazakhstan. The communication organization scheme enables district center towns’ performing data transfer both towards regional node and to central satellite earth station in Nur-Sultan in one satellite hop.

Government agencies` Data Center was commissioned on August 18, 2010. Government agencies` Data Center complies with the 2nd resilience level under TIA-942 standard, i.e. resilience 99.749% (the allowed downtime of 22 hours per year).

The main goal of the «Data Center» project is to create an effective centralized model for the provision of IT services for government agencies, as well as the effective management and development of e-Gov infrastructure.

Tasks:

1. Providing continuous operation of Data Center`s infrastructure;
2. Creating the required technical conditions (power supply, conditioning, security, etc.) for layout of government agencies` server/telecommunication equipment;
3. Providing Data Center`s services (collocation, dedicated ones).

Based on the Order of Presidential Executive Office of the Republic of Kazakhstan No. 07-7.43 as of April 27, 2011 and the Office of the Prime Minister of the Republic of Kazakhstan No. 21-27/2215 as of June 01, 2011 on the creation of interdepartmental electronic mail system of government agencies (hereinafter: GA), as well as pursuant to the Information Security Concept of the Republic of Kazakhstan until 2016 approved by Decree of the President of the Republic of Kazakhstan as of November 14, 2011 No. 174, there was a need to create an electronic mail system of government agencies of the Republic of Kazakhstan.

The Project goal: to provide government agencies with a secure system ensuring guaranteed level of service as well as secure electronic mail exchange capabilities.

The Project tasks:

• arranging a unified corporate mail system in government agencies;
• ensuring its fault tolerance;
• providing safety and confidentiality of information.

The integrated information system of the Public Service Centers (hereinafter referred to as the PSC IIS) is designed to automate the process of providing services to the population (individuals and legal entities) through the Non-Commercial Joint Stock Company “State Corporation “Government for Citizens”, as well as relevant ministries and departments.

Project implementation timeline:

• 2008 - initiation (creation) - stage 1;
• 2010 - trial operation - stage 2;
• 2011 - commercial operation - stage 3;
• 2012–2013 – development of IIS PSC
• 2014-2018 - support of IIS PSC

The goal of the project is to improve the quality of public services provided to the citizens of the Republic of Kazakhstan through the Public Service Center.

The purpose of creating the IIS PSC is to increase the efficiency of the work of the Public Service Centers by accelerating the processes of providing services to individuals and legal entities. Increasing the convenience of citizens receiving the services of state bodies is a priority for the development of public services. Automation of the provision of services to the population will create the necessary prerequisites for the transition to a qualitatively new level of state planning and control in this area. The introduction of an integrated system for automating the activities of Citizen Service Centers will significantly increase the efficiency of the PSC, will allow building a powerful and flexible system for managing citizens' appeals in the "one-stop" mode, will speed up the process of processing requests from the population and will organize advanced monitoring and control over the implementation of regulations. At the same time, the PSC IIS will become an organic addition to the already implemented solutions for automation of the PSC and will allow the most effective implementation of the “one-stop-shop” principle for any state body interacting with citizens through the PSC, becoming a single point of access and information management for the provision of services to the population. Thus, the problem of optimizing the activities of state bodies is solved.